Faq - Launch Pad Gear

Some Frequently Asked Questions

Q: Who is Launch Pad and how did it start?

A: Launch Pad was started by an entrepreneurial father looking for a better way to train his own children how to ski. He had the revolutionary idea of creating something that would allow a trainer/instructor to be positioned behind the skier to help guide them down the mountain instead of training them from the front position. After three patents and three products later, Launch Pad was born and trainers and instructors across the globe use Launch Pad products to help people everywhere learn how to ski.

Q: Can I pay on your website using my Amazon Account?

`A: Yes, Launch Pad is authorized to process your order using your Amazon account.  Not only can you check out in under a minute when you use your Amazon account, it also is convenient and your order is backed by Amazon.

Q: Who is your product designed for?

A: Launch Pad products are designed for the purpose of training people to learn how to ski. Parents and ski instructors especially love our products as they represent the most cutting edge technology to help children and beginners learn how to ski.

Q: Do your products work for anyone of any age?

A: Many of our products can be used by adults and children alike. Our Hookease product has and can be used by adults; it is primarily designed to help beginners, young or old, learn how to ski. Some of our products, such as The Harness, only fits children between the ages of 2-7 years old and would therefore not be able to be used by adults.

 

Q: Do you sell your products to ski instructors?

A: Yes! Ski Instructors from around the world love using Launch Pad products, especially Wedgease, during their lessons. If you are a ski instructor and would like to buy Launch Pad products, please contact us for special discounted pricing. Our products are also listed for sale in the PSIA catalog.

Q: Do you offer your products for sale to resale/distribution?

A: Yes, hundreds of retailers and distributors around the world proudly carry Launch Pad products on their shelves. If you are a retailer interested in selling our products, please visit our dealer page and fill out our online form to apply and learn how to resale our products.

 

Q: How often do you ship and do you ship worldwide?

 

A: Products are shipped every business day, but are dependent upon the shipping option that you select at the time of purchase. If you have questions regarding the status of an order, or estimated delivery date, please contact us.

Yes, Launch Pad ships our products to many different countries around the world. When making an order online, our shopping cart will notify you whether or not we can ship an online order to your location. If we are unable to ship to your location, please take a look at a list of some of our global distribution center locations as well as approved retailers.

Q: Do you have a privacy policy?

 

A: We take our customer’s private information very seriously. Please take a minute and view our privacy policy here.

Q: Do you have a warranty?

A: Yes, our products carry a 30-day warranty. If you experience any issues with your product, please contact us immediately so that we can resolve the issue.

Q: What payment methods do you offer?

 

A: We accept a number of payment methods, including Visa, Mastercard and American Express just to name a few. We also accept Paypal and Amazon payment. Just go to our checkout page and proceed to “Payment method” to see the pay options available to you.

If for some reason, you have a question that we have not answered, please write to us at info@hookease.com or call 888-774-1118 and leave us a message and we will get right back to you.